Support Policy

Effective Date: June 6, 2025

At GuitarShopStore.com, we are committed to providing outstanding customer service and expert support for all your guitar-related needs. Whether you’re a beginner or a pro, our goal is to ensure your experience with us is smooth, secure, and satisfying.

1. How to Contact Support

Need help with a product or order? Our dedicated support team is here to assist with:

• Order status or shipping questions
  

• Product inquiries or compatibility concerns
  

• Warranty and defect issues
  

• Returns and refund requests
  

• Billing or payment issues
  

You can contact us via:

Email: support@guitarshopstore.com
Support Hours: Monday to Friday, 9 AM – 6 PM (EST)
Response Time: We aim to respond to all queries within 24 business hours.

2. Order & Shipping Support

If you’re inquiring about an order, please include the following in your message:

• Full Name
  

• Order Number
  

• A clear description of the issue
  

• Any relevant photos (for damaged or incorrect items)
  

This helps us investigate and resolve your concern quickly.

3. Product Support

We provide expert guidance for all products we carry, including:

• Pedals, tuners, and accessories
  

• Maintenance items like strings, polish, and tools
  

• Amplifier and cable information
  

• Strap sizing, case fit, and mounting hardware
  

For setup or technical help, our team will walk you through solutions or offer replacement options if needed.

4. Returns & Refunds

Please refer to our Return and Refund Policy for full details. Support can help initiate your return and provide instructions if your product is eligible under our policy.

5. Warranty Support

Some items may include a manufacturer warranty. If you believe your product qualifies, contact us and we’ll help you with the warranty claim or provide a direct link to the manufacturer.

6. Limitations of Support

Our support services do not cover:

• Custom installation or guitar modifications
  

• Support for third-party items not sold by us
  

• Guitar lessons or product training
  

• Repairs caused by misuse or unauthorized alterations
  

7. Feedback & Improvements

Got suggestions or feedback? We'd love to hear from you. Help us improve our service or recommend gear you'd like to see in our store.

Need Help?

We’re here to support your musical journey every step of the way. For help with your order or product, please reach out to:

support@guitarshopstore.com
Monday–Friday | 9 AM – 6 PM EST

Thank you for choosing GuitarShopStore.com – where your tone begins.